Can even the biggest of banks do good things?
The answer, happily, is yes!
TL;DR:
Wells Fargo is combining clever code, AI and experience to make the process of dealing with estates better.
How much better? They’ve gone from a negative customer satisfaction score to one above 50%.
This is commendable on a number of levels. It’s good for the bank because a happy customer not only uses the bank but advocates for others to use the bank. Better than that it eliminates headaches and helps bank users avoid pitfalls.
That is good.
Speaking of pitfalls, we go into the details after the paywall.
